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Mystery Testing

Braemar Golf currently provide a ‘Mystery Testing’ service to over 50 of the top clubs in Europe on behalf of World of Leading Golf, as well as its own clients. This detailed audit of the whole golf experience or ‘customer journey’ provides feedback to owners, boards and managers on over 150 check points throughout the guest experience. We provide ratings, constructive comments and imagery within a 100 page report, along with comparisons to group averages, top performing percentile of clubs and geographic groups, as well as bespoke comparable groups where possible.

Measuring your service performance is an essential tool for any club owner, board or manager and a ‘Mystery Test’ is an excellent way to provide independent feedback and provide your own ‘scorecard’ for your club.

We have a network of over 100 testers from over 20 different countries and are confident we will provide a quality tester for your location.

To find out more please call us at +44 (0)1334 478578 to discuss your specific needs.

Do You Have What It Takes to be A Mystery Tester?

Do you have;

  • A passion for golf

  • Understanding and experience of quality service levels

  • An attention to detail

Then we want to hear from you about becoming a ‘Mystery Tester’.

To find out more please call us at +44 (0)1334 478578 to discuss your specific needs or send an email to haslam@international-golf-research.com